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Hotel Aqua Burgas

9 camera

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Hotel Aqua Burgas Demokratsia bul., Lazur 129
Burgas 8000

+35956833535 +359885288599

https://burgas.aquahotels.com/reception_bs@aquahotels.com

GENERAL TERMS & CONDITIONS

Hotel terms and conditions for selected payment method at check-in:

- The reservation through the hotel's website is guaranteed until 18:00 on the day of arrival and is valid only after confirmation by e-mail to the e-mail address you have specified to the hotel!

- After 6 PM, check-in is possible upon availability.

Terms and conditions for online payments by credit or debit card:

By making a reservation, you accept the hotel's T&C for deadlines, cancellations, no-shows, penalties, etc., namely:

– If the reservation is pre-paid, it is considered guaranteed.
- Cancellation of reservation without penalty - up to 1 (one) day before the date of arrival.
– For cancellations later than the time indicated in the previous point, as well as in case of no-show, the hotel retains the value of the first night as a cancellation fee.
– In case of payment and subsequent free cancellation, the amount paid is refunded to the customer's credit card within 1 month after the cancellation and in accordance with the previous point.

The hotel respects your privacy. To protect you from misuse when paying with your Visa or MasterCard card, we apply the best practices recommended by international card organizations:

– Your personal information is used only for the needs of the reservation and payment and is not provided to third parties.
– MasterCard, Visa, Visa Electron, Maestro payments are accepted.
– Check if your card is opened by your issuer for Internet transactions.
– The maximum amount for a transaction is BGN 3,000.
– The transaction currency when paying by card is Bulgarian lev (LV).

If there are prices on the website in alternative currency amounts different than Bulgarian lev, they are for informational purposes only.

PRIVACY POLICY

– Your personal data are protected according to the legislation of the Republic of Bulgaria and are used only by the reservation department of the Aqua hotel. The protection of your personal data is important to us. Therefore, we process your information exclusively on the basis of applicable legislation, specifically the GDPR, the Personal Data Protection Act (PDPA) and the Electronic Commerce Act (ECA)

– We do not provide data to third parties, except for the payment service provider (bank, PayPal, ePay) processing the payment.

– If an order is not completed, we delete the data entered for it. When an order is completed and a contract executed be us on the basis of Art. 6, para. 1, letters (a) and (b) of the GDPR, we store all data on the legal relationship until the expiration of the period provided for in Art. 12 of the Accounting Act (AA) 10-year term.

If you have any questions, please send us an e-mail to burgas@aquahotels.com or call us at +359 56 / 83 35 40

You will receive a reply to the e-mail specified by you.

Hotel Aqua Burgas